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Terms (B2B)

SAVIE is available to business customers only (B2B).

Terms and Conditions (B2B Only) - SAVIE

Effective date: 2026-09-09 Version: 1.2 (B2B)

1. Provider and Scope

  1. These Terms and Conditions govern access to and use of the SAVIE SaaS platform (savie.cc and related subdomains).
  2. Provider and contracting party:

Max Nowak Edi-Finger-Strasse 4, 1210 Vienna, Austria Email: max.nowak@savie.cc Phone: +43 650 4897602

  1. Any customer terms deviating from these Terms apply only if explicitly accepted by the Provider in text form.

2. B2B Only

  1. The service is offered exclusively to businesses and independent professionals acting in a commercial or self-employed professional capacity.
  2. Paid subscriptions are offered to business customers. Employees and other authorised users may access the service on behalf of their customer organisation without becoming the purchaser of its subscription.
  3. By registering, checking out, or placing an order, the customer confirms it acts as a business user.
  4. B2B provisions apply only where the transaction is legally a business transaction. Mandatory consumer protection is not excluded by a declaration, including statutory protection for transactions preparing a business start.
  5. Contact the Provider before purchasing if the intended transaction is a consumer transaction. These Terms do not waive mandatory rights.

3. Subject Matter of the Contract

  1. SAVIE is a cloud-based software platform for scheduling, matching, booking, and related operational workflows.
  2. The exact scope of services follows the selected plan, the product information on savie.cc, and any individual written agreement.
  3. The Provider may evolve and modify features, provided the essential contractual service character is maintained.

4. Contract Formation and Account

  1. Plan listings are non-binding invitations to order.
  2. The account-service contract starts when the Provider accepts registration and activates the account, including after required email verification. A paid subscription is ordered separately through checkout and starts when the Provider confirms the order or activates the paid service. Merely creating an account does not authorise a charge.
  3. The customer must provide accurate, complete, and current information.
  4. Account credentials must be kept confidential and protected against unauthorized access.
  1. Unless individually agreed otherwise, new company accounts receive a 14-day trial without a payment card. The trial starts when the company account is created; the account displays its expiry. Paid features may be restricted at expiry. The trial does not automatically become a paid subscription. Free crew accounts remain separate from optional paid features.

5. Pricing, Payment, Billing

  1. Prices displayed at the time of order apply and are stated in EUR.
  2. Billing is in advance according to the chosen billing interval (for example monthly or yearly).
  3. Payments are processed via Stripe or another payment service provider designated by the Provider.
  4. The customer agrees to electronic invoicing.
  5. VAT is applied and shown according to applicable tax law. Where applicable, small business VAT exemption rules may apply.
  6. In case of late payment, statutory default consequences for B2B transactions apply, including default interest and reasonable collection costs.

6. Term, Renewal, Cancellation

  1. The contract runs for the booked billing period and renews automatically for the same period unless cancellation reaches the Provider before the renewal time shown in the billing portal. No additional advance-notice period applies.
  2. Cancellation can be made via customer portal, account function, or in text form to support@savie.cc.
  3. If cancellation occurs during an active billing period, access remains available until the end of the paid period (cancel at period end).
  4. No pro rata refund is granted for started billing periods unless required by mandatory law or explicitly granted as goodwill.
  5. Each party retains the right to terminate for cause.
  6. Cause for immediate termination by the Provider includes in particular:
  • material payment default,
  • material or repeated breach of these Terms,
  • abusive or unlawful platform usage.

7. Suspension and Restrictions

  1. In case of payment default or material breach, the Provider may temporarily suspend or restrict access.
  2. Payment obligations remain in force until effective contract termination.

8. Customer Obligations

  1. The customer shall use SAVIE only in compliance with applicable law.
  2. In particular, the following are prohibited:
  • unlawful content or acts,
  • attempts to bypass security controls,
  • malware, spam, abusive automation,
  • overloading systems beyond the agreed use.
  1. The customer is solely responsible for data and content it uploads and warrants it holds all necessary rights.

9. License and Intellectual Property

  1. For the contract term, the Provider grants a limited, non-exclusive, non-transferable, non-sublicensable right to use SAVIE within the agreed scope.
  2. All rights, title, and interest in the software, marks, content, database structures, and other IP remain with the Provider or its licensors.
  3. Reverse engineering, decompilation, or circumvention of protection measures is only permitted to the extent mandatory law requires.

10. Data Protection and Processing

  1. Personal data processing is governed by the Provider's privacy notice.
  2. Annex A forms part of these Terms and governs processing on behalf of the customer under Article 28 GDPR. It takes precedence over conflicting general terms on data protection.
  3. The customer remains responsible for the legality of customer-initiated data processing.
  4. If the customer connects its own resource planning system (e.g. easyjob ERP) to SAVIE, personal data of freelancers (name, email address) may be written into the customer's system as part of the booking process. For this copy of the data, the customer acts as an independent controller under the GDPR.
  5. The customer undertakes to process data subject requests (in particular erasure requests under Article 17 GDPR) relating to records created in its system via such an integration without undue delay, as the Provider has no technical means of deleting data from the customer's system.

11. Availability, Maintenance, Changes

  1. The Provider targets high availability but does not owe a fixed SLA unless separately agreed.
  2. Planned maintenance, security updates, and technically necessary interventions may cause temporary limitations.
  3. Outages caused by force majeure or third-party providers outside the Provider's control do not constitute breach.

12. Warranty

  1. Statutory B2B warranty rules apply, as modified by these Terms.
  2. The customer shall report defects without undue delay and with sufficient detail.
  3. The Provider may remedy defects by repair or replacement at its discretion.

13. Liability

  1. Unlimited liability applies in cases of intent, gross negligence, personal injury, and mandatory statutory liability.
  2. In cases of slight negligence, the Provider is liable only for breach of essential contractual obligations and limited to foreseeable typical damage.
  3. In such slight negligence cases, liability is capped at the affected customer's net annual contract value.
  4. Liability for loss of profit, indirect damage, and consequential damage is excluded in cases of slight negligence.
  5. In cases of slight negligence, liability for data loss is limited to damage that would have occurred even with proper, risk-adequate backup by the customer.

14. Confidentiality

  1. Each party shall keep confidential information of the other party confidential and use it only for contract performance.
  2. This obligation survives contract termination for two years unless longer statutory or contractual obligations apply.

15. Changes to These Terms

  1. The Provider may amend these Terms with effect for the future where there is a valid reason (for example legal changes, security requirements, product evolution).
  2. The customer will be informed of material changes in due time in text form.
  3. If the customer objects to material changes, the Provider may terminate the contract with effect from the change date.

16. Final Provisions

  1. Austrian law applies, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).
  2. Exclusive venue for disputes arising out of or in connection with this contract is Vienna, Inner City, Austria, to the extent legally permissible.
  3. If any provision is invalid or unenforceable, the remaining provisions remain unaffected.
  4. This English version is a convenience translation. In case of conflict or inconsistency, the German version prevails.

17. Contact

Contract and support inquiries: support@savie.cc

Annex A. Data-processing agreement (Article 28 GDPR)

A.1 Parties, scope and duration

The business customer is controller and the Provider identified in Section 1 is processor for personal data processed on the customer's behalf. This annex applies from acceptance of the account contract for the duration of that processing, including return or deletion after termination. It does not change the Provider's independent controller role for its own accounts, billing and security purposes.

A.2 Processing and persons concerned

The service involves hosting, recording, organising, displaying, retrieving, transmitting, exporting and deleting customer-directed crew, assignment and operational records. Purposes are personnel planning, equipment-skill matching, booking administration, communications, time recording and related billing workflows. Persons concerned are the customer's employees, crew, contractors, dispatchers and business contacts. Data comprises identity/contact details, skills, availability, rates, assignment history, messages, timesheets and billing records. Special-category data and criminal-offence data are outside the agreed scope unless separately agreed with appropriate safeguards.

A.3 Instructions and confidentiality

The Provider processes customer data only on documented instructions, including for international transfers, unless EU or Member State law requires processing. In that case it informs the customer before processing unless the law prohibits notification. Service settings and customer-initiated actions constitute instructions within the agreed scope; additional instructions may be given in text form. The Provider immediately informs the customer if an instruction appears to infringe data-protection law. Persons authorised to process data must be bound by confidentiality or an appropriate statutory obligation. Access is restricted to what is needed for their tasks.

A.4 Security measures

The Provider implements and maintains measures appropriate to the risks under Article 32 GDPR. These include encrypted transport, password hashing, authenticated access, role and organisation access controls, security logging, restricted infrastructure access, backups and recovery procedures. It regularly assesses the effectiveness of these measures and supplies relevant information on request. Changes must not materially reduce the agreed protection. The customer manages authorised users and the security of its endpoints and credentials.

A.5 Subprocessors

The customer gives general written authorisation for subprocessors subject to this clause. The Provider maintains a register identifying their legal names, processing purposes and locations, and provides it before the relevant processing begins and on request. The register at the date of these Terms comprises Hetzner Online GmbH, Germany, for application hosting and backups in the EU (customer workspace records), and helloly GmbH, Austria, for SMTP service emails (recipient addresses and message contents). Details of the applicable infrastructure locations and safeguards are supplied on request. No unlisted provider is authorised merely because a category of services is mentioned in the privacy notice. The Provider informs the customer at least 30 days before adding or replacing a subprocessor and allows objections on substantiated data-protection grounds. If an objection cannot be resolved, the affected processing will not begin for that customer; the parties may end the affected service and refund prepaid unused service. An urgent replacement needed to protect data requires prompt notice and equivalent protection. Each subprocessor must be bound by equivalent data-protection obligations. The Provider remains responsible to the customer for its subprocessor's performance.

A.6 Assistance, incidents and transfers

Taking account of the nature of processing, the Provider assists the customer with data-subject requests and compliance with Articles 32 to 36 GDPR, including impact assessments and supervisory consultation where applicable. It forwards requests concerning customer data without undue delay and does not determine the customer's response unless authorised or legally required. It notifies the customer of a personal-data breach without undue delay after becoming aware, provides available information needed to assess and report it, and supplies updates as information becomes available. Transfers outside the EEA require documented instructions and an applicable Chapter V mechanism. The Provider supplies information on safeguards on request.

A.7 Return and deletion

At the customer's choice, the Provider returns or deletes customer personal data after the service ends and deletes existing copies, unless applicable law requires retention. The customer may give this instruction through support; the parties coordinate a usable export and completion date. Backups are isolated from routine use and deleted through the documented rotation schedule; if restored, deletion instructions are reapplied. Legally retained data is limited to the required purpose and protected for the required period. The Provider confirms completion on request.

A.8 Demonstration and audits

The Provider makes available information necessary to demonstrate compliance and allows and contributes to audits, including inspections by the customer or its mandated independent auditor. Reasonable arrangements protect other customers' data and service security but do not prevent legally required audits or supervisory access. This annex prevails over conflicting liability or procedural provisions to the extent required by mandatory data-protection law. Rights of individuals and supervisory authorities remain unaffected.